Refund Policy

Refund information for AIBI Systems digital products purchased through the checkout provider.

Digital delivery

Products are delivered as digital downloads. Access links are normally issued by email after successful checkout.

Duplicate or failed purchases

If a duplicate order, failed download or access issue occurs, contact support with the order email address so the issue can be reviewed.

Refund route

Refund handling is processed through the checkout provider and merchant of record where applicable. Contact AIBI Systems support first so the order can be identified.

Before purchase

Product pages describe the intended use, file types, limitations and licence scope. Buyers should review these details before completing checkout.